{"created":"2023-06-19T09:09:52.713785+00:00","id":1709,"links":{},"metadata":{"_buckets":{"deposit":"3423fad9-1f06-43e4-9de5-07c68408121b"},"_deposit":{"created_by":13,"id":"1709","owners":[13],"pid":{"revision_id":0,"type":"depid","value":"1709"},"status":"published"},"_oai":{"id":"oai:shizusan.repo.nii.ac.jp:00001709","sets":["1:6:248:250"]},"author_link":["2825","2826"],"item_10002_biblio_info_7":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicIssueDates":{"bibliographicIssueDate":"2019-12-01","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"2","bibliographicPageEnd":"32","bibliographicPageStart":"19","bibliographicVolumeNumber":"25","bibliographic_titles":[{"bibliographic_title":"環境と経営 : 静岡産業大学論集"},{"bibliographic_title":"Environment and management : Journal of Shizuoka Sangyo University","bibliographic_titleLang":"en"}]}]},"item_10002_description_5":{"attribute_name":"抄録","attribute_value_mlt":[{"subitem_description":"この研究の目的は、訪日中国人観光客の小売業における顧客満足の実態を解明し、小売業のサービス品質が訪日中国人観光客の顧客満足にどのような影響を及ぼすのかを解明することである。そのため、まず、顧客満足に関する先行研究をレビューし、日本版顧客満足度指数モデルを土台に、「サービス品質」の変数を新たに加えることで、独自の分析枠組みを設定した。次に、研究仮説に従って、アンケート調査を実施した。また、共分散構造分析の手法を駆使し、仮説の検証を行った。最後に、小売業における訪日中国人観光客の顧客満足の実態と課題を明らかにした。","subitem_description_type":"Abstract"}]},"item_creator":{"attribute_name":"著者","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"柯, 麗華"},{"creatorName":"カ, レイカ","creatorNameLang":"ja-Kana"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"Ka, Reika ","creatorNameLang":"en"}],"nameIdentifiers":[{}]}]},"item_files":{"attribute_name":"ファイル情報","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_date","date":[{"dateType":"Available","dateValue":"2019-12-24"}],"displaytype":"detail","filename":"環境と経営（第25巻第2号）論文_柯麗華先生.pdf","filesize":[{"value":"1.3 MB"}],"format":"application/pdf","licensetype":"license_note","mimetype":"application/pdf","url":{"label":"環境と経営（第25巻第2号）論文_柯麗華先生","url":"https://shizusan.repo.nii.ac.jp/record/1709/files/環境と経営（第25巻第2号）論文_柯麗華先生.pdf"},"version_id":"e4698525-74a2-4e40-ab34-c66e66c00b96"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourcetype":"departmental bulletin paper","resourceuri":"http://purl.org/coar/resource_type/c_6501"}]},"item_title":"訪日中国人観光客の小売業における顧客満足に関する研究","item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"訪日中国人観光客の小売業における顧客満足に関する研究"},{"subitem_title":"A Study of Chinese Visitors to Japan’s Customer Satisfaction with Retailers","subitem_title_language":"en"}]},"item_type_id":"10002","owner":"13","path":["250"],"pubdate":{"attribute_name":"公開日","attribute_value":"2019-12-24"},"publish_date":"2019-12-24","publish_status":"0","recid":"1709","relation_version_is_last":true,"title":["訪日中国人観光客の小売業における顧客満足に関する研究"],"weko_creator_id":"13","weko_shared_id":-1},"updated":"2023-06-19T09:21:26.108635+00:00"}